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Does weather affect the service?

Weather will not cause a degradation of service even in many severe storms. Your connection will remain stable even during winter months or other stormy periods.

Heavy rains that are continuous over several hours/days may cause a degradation of service. Water collection on tree leafs may cause the temporary degradation due to causing tree branches to droop into a light-of-sight signal path or adding temporary density to the foliage.

Wireless Internet access requires a "line-of-site" connection from your house to one of our towers.  This means that any large trees, buildings or other obstructions may cause a degraded level of service. Our installers do a site survey before installing to make sure that there is a good signal.

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